Effective Date: January 8, 2025

Scottsdale Clinic, PLLC, doing business as Scottsdale Neurosurgery Specialists (“we,” “us,” or “our”), offers SMS (text message) communication services to patients and users. By opting in to receive SMS communications, you agree to the following Terms & Conditions.

1. Consent for SMS Communication

1. Consent & Phone Number Use

• By providing your phone number and consenting to SMS communications, you acknowledge and agree to receive text messages from Scottsdale Neurosurgery Specialists at the phone number you provide.

• The information obtained during the SMS consent process (including your phone number) will not be shared with third parties for marketing purposes.

2. Opt-In Methods

You may opt in to receive SMS messages from Scottsdale Neurosurgery Specialists by any of the following methods:

• Verbally, during a conversation with our staff.

• By submitting an online form indicating your consent.

3. Types of SMS Communications

If you have consented to receive text messages from us, you may receive messages related to (but not limited to) the following:

• Appointment reminders, confirmations, and follow-ups

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at our Scottsdale location on [Date] at [Time]. Reply STOP to opt out of SMS at any time.”

• Billing inquiries and account notifications (e.g., insurance updates, payment reminders).

• Health-related updates and clinic notifications (e.g., office closures, procedure prep instructions).

• Marketing messages about our services (only if you have specifically opted in for promotional texts).

• Secure two-factor authentication (2FA) messages for your online account.

4. Important Notes on Consent

• Participation in SMS communications is entirely optional and will not affect your ability to receive care.

• You may revoke your consent at any time (see Opt-Out Instructions).

• Information obtained during the SMS consent process will not be shared with third parties unless required by law or necessary to deliver services.

2. Message Frequency

Message frequency may vary depending on your interactions with Scottsdale Neurosurgery Specialists. For example, you may receive up to [2] SMS messages per week related to appointments, billing, or account status.

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your upcoming appointments or account updates.”

3. Message and Data Rates

Standard message and data rates may apply, as determined by your mobile carrier’s plan. These fees may vary if messages are sent domestically or internationally. Please check with your carrier for details about your specific plan.

4. Opt-Out Instructions

You may opt out of receiving SMS communications at any time. To do so:

• Reply “STOP” to any SMS message you receive from us. Once you opt out, you will no longer receive text messages unless you re-enroll by providing your consent again.

• You will receive a confirmation message verifying your opt-out request.

• Alternatively, you may contact us directly (see Contact Us) to request removal from our messaging list.

5. Help Instructions

For assistance with SMS communications:

• Reply “HELP” to any SMS message you receive from us.

• Or contact us directly:

• Phone: 602-313-7772

• Email: info@scottsdaleclinic.com

• Website: https://www.scottsdaleclinic.com

6. Privacy

We respect your privacy and are committed to protecting your personal information. SMS communications are used solely for the purposes outlined above. Your personal information will not be shared with third parties unless required by law or necessary to provide requested services.

For more details, please review our full privacy policy here: https://www.scottsdaleclinic.com/privacy-policy

7. Security and HIPAA Compliance

• Unencrypted Communication: While we strive to protect your personal health information, please note that SMS messages are not encrypted and may not meet HIPAA’s security standards.

• Sensitive Information: For sensitive medical inquiries, please use secure channels such as our patient portal or contact us by phone.

8. Modifications to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to engage with our SMS services, you agree to be bound by any changes to these terms.

9. Contact Us

If you have any questions about these Terms & Conditions or your SMS communications, please contact us:

• Phone: 602-313-7772

• Email: info@scottsdaleclinic.com

• Address: 7242 E. Osborn Rd. Suite #520, Scottsdale, AZ 85251

• Website: https://www.scottsdaleclinic.com

Standard Messaging Disclosures

1. Message and Data Rates May Apply.

2. You Can Opt Out at Any Time by Texting “STOP.”

3. For Assistance, Text “HELP” or visit our Privacy Policy and Terms & Conditions pages.

4. Message Frequency May Vary.

By opting in to our SMS service, you acknowledge that you have read, understood, and agree to these Terms & Conditions.